For NVOCCs, managing customer bookings manually—through emails, phone calls, and scattered spreadsheets—leads to miscommunication, delays, and inefficiencies. These challenges not only slow down operations but also increase errors, reduce customer satisfaction, and impact revenue.
With MoncWare’s Online Booking System, NVOCCs can digitize and streamline their booking process. Customers can log in to a dedicated portal, submit booking requests, and track status updates in real-time—all without unnecessary back-and-forth communication.
This automated, centralized booking solution ensures faster processing, reduced errors, and a better customer experience, ultimately saving time and operational costs for NVOCCs.
Clients access a secure web-based booking portal with role-based access. Each customer gets a personalized dashboard to view past bookings, manage current requests, and track ongoing shipments. This eliminates the need for endless email chains and manual follow-ups.
Customers fill out a structured booking form with essential details, including:
This ensures all necessary information is collected upfront, reducing back-and-forth communication and errors.
Once the form is submitted, the system instantly processes the request, verifying details and availability. Customers receive an automated confirmation email or notification with their booking reference number. This speeds up processing time and minimizes booking delays.
Customers gain real-time visibility into their booking status, including:
Automated alerts ensure that customers stay informed without constant follow-ups, improving overall efficiency.
Reduce manual handling time with automated workflows.
Store and track customer booking history for future reference.
Analyze booking trends to optimize pricing and services.
Eliminate manual data entry mistakes with structured digital forms.
Provide 24/7 booking access, improving client satisfaction.
Automates bookings, customer tracking, and confirmations.
Access bookings anytime, anywhere, with zero IT overhead.
Connects with container tracking, invoicing, and CRM systems.
Customers & NVOCCs get instant booking updates.
